Airpods pro can not be verified

when i try to connect my sirpods pro it says can jot be verified

Posted on Sep 18, 2022 7:08 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 21, 2022 11:32 AM

Thanks for reaching out, Supercroup1970.


It sounds like you're seeing an alert related to the verification of genuine Apple AirPods Pro, but you're getting an 'unable to verify' message. We can help.


There are a few reasons you might be seeing this message. Your AirPods might not be on the latest firmware, or they might not be genuine. Let's start by following this guide If you get a 'Cannot Verify AirPods' alert.


If you think you might be on outdated firmware, you can follow these steps to check: About firmware updates for AirPods.


You should also have an option on the alert that says 'Connect in Bluetooth Settings" to continue using the accessory.


Hope that helps.


Take care.



2 replies
Question marked as Top-ranking reply

Sep 21, 2022 11:32 AM in response to Supercroup1970

Thanks for reaching out, Supercroup1970.


It sounds like you're seeing an alert related to the verification of genuine Apple AirPods Pro, but you're getting an 'unable to verify' message. We can help.


There are a few reasons you might be seeing this message. Your AirPods might not be on the latest firmware, or they might not be genuine. Let's start by following this guide If you get a 'Cannot Verify AirPods' alert.


If you think you might be on outdated firmware, you can follow these steps to check: About firmware updates for AirPods.


You should also have an option on the alert that says 'Connect in Bluetooth Settings" to continue using the accessory.


Hope that helps.


Take care.



This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Airpods pro can not be verified

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.