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i cant update my ios

hello i have iphone xs and i have a old ios 15.3.1 and i cant update it can you help me how i can update it

iPhone XS, iOS 15

Posted on Sep 18, 2022 11:04 AM

Reply
20 replies

Sep 18, 2022 12:25 PM in response to lashiko1998

Follow the instructions under "Remove and download the update again" here - If your iPhone or iPad won't update - Apple Support


If it still doesn't work, you'd better contact Apple Support with one of the options below-


Sep 18, 2022 1:10 PM in response to lashiko1998

Have you tried updating via a pc or Mac instead?


Update your iPhone using a Mac with macOS Catalina or higher

On a Mac with macOS Catalina or higher, you will use the finder in order to upgrade your iPhone. Make sure to Back up your device before starting the upgrade process.

On a Mac with macOS Catalina or later, you will follow the following steps:

  1. Open a finder window
  2. Connect your device to your Mac via a lighting to usb A or a lightning to usb c cable
  3. Select your device in the left sidebar of the finder window
  4. click general, then click check for update
  5. Click download and update.
  6. If asked, enter your iPhone passcode


Update your iPhone via a Mac running macOS Mojave or earlier, or on a Windows PC

On macOS Mojave or earlier, or on a windows machine, we won't use the Finder to upgrade your iOS

Instead, we will use iTunes. Make sure to Back up your device before doing any update or upgrade to your phone.

  1. Open iTunes
  2. connect your device to the computer with an lightning to usb a or a lightning to usb c cable
  3. Click device button in the iTunes toolbar
  4. In the summary tab, click check for update
  5. Click download and update, follow The on screen instructions
  6. If asked, enter your iPhone passcode.


Sep 18, 2022 11:50 AM in response to lashiko1998

Try a force restart. Press and very quickly release the volume up button, press and very quickly release the volume down button, then press and hold the side button for about twenty seconds. When the Apple logo appears, release the button. The timing is a little tricky, so try it a few times!



Force restart iPhone - Apple Support


Here's an Apple video. Watch from 0:38 to 1:00.

i cant update my ios

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