DRM Certificate processing error

Certificate processing error is happening to me six months after all of you. How long did it take them to fix this? Of course this happens right after I finish the free trial and pay for the first time. Trying to watch the final season of See. Amazing how it will play the recap over and over but won’t start the new episode.

FireTVStick(Gen2),

Posted on Sep 18, 2022 1:05 PM

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3 replies

Sep 21, 2022 5:28 PM in response to AllTheFlavors

Hello AllTheFlavors,


It sounds like you're unable to play the show "See" on Apple TV. If you're getting an error when trying to play content, you can try these steps:


  1. Check the System Status page for service interruptions or check a third-party provider's website for any interruptions. If there are service interruptions, try to stream or watch the video later.
  2. If you're having trouble signing in with your Apple ID, you can reset your Apple ID password or find out how to receive a verification code and sign in with two-factor authentication.
  3. If your cellular connection is poor, connect to Wi-Fi instead.*
  4. Try watching on a different device using the same Wi-Fi or cellular connection. If it doesn't work, contact your internet service provider to see if there's an issue with your network.
  5. If other people are using Apple TV+ or Apple TV channels, make sure it doesn't exceed the limits for streaming on multiple devices.


If you can't watch or stream films and TV shows in the Apple TV app


If it's still not working after that, you'd want to contact Apple to report the issue: Get Support


Cheers!


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DRM Certificate processing error

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