No sound on Sony WH-1000XM4 when it connected both to iPhone and MacBook

I have headphones Sony WH-1000XM4, iPhone 12 Pro Max and MacBook Pro 13m2. When I connect my headphones both to iPhone and MacBook there's no sound I can hear from my iPhone by the headphones. What can be the reason of the problem? There's no problem when I connect iPhone and iPad.

iPhone 12 Pro Max

Posted on Sep 18, 2022 1:42 PM

Reply
1 reply

Sep 21, 2022 6:21 PM in response to Olkina_olkina

Thanks for reaching out, Olkina_olkina.


It looks like you're having trouble connecting your Sony headphones to your iPhone and Mac at the same time. We can help.


It looks like there are some specific orders to how to connect the devices. According to Sony, these steps may be helpful: Connect the WH-1000XM4 headphones to two devices (multipoint connection).


Hope that helps.


Take care.

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No sound on Sony WH-1000XM4 when it connected both to iPhone and MacBook

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