Audio never works when I use HBO Max app on Apple TV 4k. I can unplug everything and get it to work, but it happens every time I want to use it. I replaced HDMI, used different HDMI port, changed audio options, tried different shows, nothing keeps it working. Anyone have this issue and know a permanent fix? I have a SONOS playbar connected via optical cable to my Samsung Q800. Thanks!
Hello NOYB68,
To help us get a better understanding of the issue, we’d like to ask a few questions.
To check, you can find the process to adjust the audio settings on Apple TV here: Adjust video and audio settings on Apple TV
Adjust other audio settings
You can adjust other audio settings, such as sound effects and music, audio format, and more.
1. Open Settingson Apple TV.
2. Go to Video and Audio.
3. Change any of the following:
• Audio output (Apple TV 4K): If you connect one or two HomePod speakers to Apple TV for home theater surround sound, all audio, including navigation clicks, is routed to the HomePod speaker(s). You can change this setting to other available speaker options. See Use Apple TV to play audio throughout your home.
• Audio output (Apple TV HD): You can choose to play audio through your TV speakers or AirPods, Bluetooth headphones, or another AirPlay speaker. See Use Apple TV to play audio throughout your home.
• Audio format: By default, Apple TV uses the best audio format available. You can change the audio format if you’re experiencing problems with playback. Select Audio Format, then select Change Format and choose either Dolby Atmos, Dolby Digital 5.1, or Stereo.
• Navigation clicks: Select Navigation Clicks to turn them on or off.
• Sound effects and music: Select Sound Effects and Music to turn them on or off.
• Audio mode: Apple TV can automatically switch the audio mode for the best audio output. If your TV requires 16-bit audio, select Audio Mode to change from Auto to 16-bit.
Thanks!
HBO Max audio never works
