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Proximity sensor of iPhone 12

screen of my mobile did not come back when i move the phone from my ear during a call. I try to cut call but screen remains black.

iPhone 12, iOS 16

Posted on Sep 19, 2022 1:53 AM

Top-ranking reply

merlinapple

Community Specialist

Posted on Sep 22, 2022 12:18 PM

Hello Iphone12_2022,

Welcome to Apple Support Communities! It sounds like you are experiencing issues with the proximity sensor on your iPhone during calls. We completely understand why you'd reach out, and are happy to help.

Are you using any cases on your iPhone? If so, does removing them help? Is this on every call?

Does a reboot help? Restart your iPhone - Apple Support

Please have a look and let us know if this helps!

Cheers!

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Proximity sensor of iPhone 12

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