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Level 1

4 points

Can’t open my MacBook Air after resetting password

How do I open my MacBook Air when I keep getting the message that my account is locked?

MacBook Air 13″, macOS 12.4

Posted on Sep 19, 2022 7:22 AM

Top-ranking reply

Level 8

36,113 points

Posted on Sep 19, 2022 4:23 PM

Hi, and welcome to the Apple Community,

See if something in one of Apple Support's linked articles below helps:

Find out what to do if you see the Activation Lock screen on your device:

Re: Apple ID support team / help

If needed:

There is a "Get Support" link (or download the support app) on the Apple ID website (link below)

All the best :-)

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