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iphone frozen and wont shut off

My iphone just randomly froze today on the screen and everytime i try to reset it it refuses to work. It will not shut off even when i use the volume and the power button. nothing is working

iPhone 11

Posted on Sep 19, 2022 7:54 AM

Top-ranking reply

brbo

Level 8

35,723 points

Posted on Sep 19, 2022 5:04 PM

Hi adrianamazzone

Welcome to the Apple Community.

Wondering what you were doing just before the iPhone froze.

(It may be just the app that is frozen ? If so, try quitting that app.)

How to: Quit and reopen an app on iPhone – Apple Support

If needed:

If your iPhone won't turn on or is frozen – Apple Support

The iPhone Support team have a "Get support" link at the bottom of their website (link below)

iPhone - Official Apple Support

All the best :-)

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iphone frozen and wont shut off

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