You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iphone frozen and wont shut off

My iphone just randomly froze today on the screen and everytime i try to reset it it refuses to work. It will not shut off even when i use the volume and the power button. nothing is working

iPhone 11

Posted on Sep 19, 2022 7:54 AM

Top-ranking reply

brbo

Level 8

36,125 points

Posted on Sep 19, 2022 5:04 PM

Hi adrianamazzone

Welcome to the Apple Community.

Wondering what you were doing just before the iPhone froze.

(It may be just the app that is frozen ? If so, try quitting that app.)

How to: Quit and reopen an app on iPhone – Apple Support

If needed:

If your iPhone won't turn on or is frozen – Apple Support

The iPhone Support team have a "Get support" link at the bottom of their website (link below)

iPhone - Official Apple Support

All the best :-)

View in context

iphone frozen and wont shut off

Similar questions