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I am unable to receive Amazon OTP text messages on my iPhone 6s

I am able to send and receive other text messages but not able to receive the OTP sent by Amazon, which prevents me from logging into my account. Amazon says the OTP text is being generated and sent but do not know why my phone does not receive the text. Is there some new setting in security or what?

iPhone 6s, iOS 14

Posted on Sep 19, 2022 1:47 PM

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Question marked as Top-ranking reply

Posted on Sep 20, 2022 8:13 AM

Found the solution. Amazon OTP sends text messages using a short number code - anywhere from 3 to 6 digits. If you inadvertantly block one of those numbers, it blocks the OTP texts. I must have done so accidentally when I was blocking the scam emails from "Amazon Driver Chat".

3 replies

Sep 19, 2022 3:37 PM in response to naomid2u

naomid2u wrote:

I am able to send and receive other text messages but not able to receive the OTP sent by Amazon, which prevents me from logging into my account. Amazon says the OTP text is being generated and sent but do not know why my phone does not receive the text. Is there some new setting in security or what?

Ask your phone carrier text message is their feature.

I am unable to receive Amazon OTP text messages on my iPhone 6s

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