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bstig75 Author

Level 1

4 points

Lost apple ID

I've been using this ID for years. Last week it disappears, literally disappears. When I try to log into the system, it tells me that my password is incorrect, so I go to reset, where the system then tells me, that the Apple ID is not valid or is not supported. So what happened? I get on the horn with Apple support and they tell me it doesn't show up in the system. Okay, why doesn't it? In my case, I can go to the apple site and create another ID using the same email address, but I can't get the old ID off my devices. I have been working with an apple senior advisor for more than a week and still, the problem persists. Worked with a new senior advisor today, he had me restore my ipad. Now it is locked to my old ID which no longer exists.

iPad Pro 10.5-inch, Wi-Fi, Cellular

Posted on Sep 19, 2022 4:44 PM

Top-ranking reply

Eric Root

Level 10

684,681 points

Posted on Sep 19, 2022 5:26 PM

If you are the original owner, contact Apple. Apple might be able to remove the ID if provided the required paperwork to include the original purchase receipt with the serial number on it.

Request additional support for unlocking your device. -

You used to be able to take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened) and have them remove the ID. This may have changed, so call the store before going to make sure they can help.

Genius Bar Reservation and Apple Support Options - Apple. -

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Lost apple ID

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