The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.

You can continue to find trusted guidance and support on the official Apple Support site.

We want to thank the community members who have contributed their time and expertise to help others with their Apple products.

natia246 Author

Level 1

4 points

Hello. My Mac has doesn’t work at all, just have a file icon and question mark on it. What does it mean?

Posted on Sep 20, 2022 8:50 AM

Similar questions

"The file can't be found." on booting... Everytime I start my MacBook Pro (intel chip), I get two error message. Both say "The file can't be found". This has been happening ever since I updated to big sur. I have to click on "OK" (twice) to make them go away. Neither does it tell you what file can't be found. I just updated to Ventura 13.1 and the problem remains. As does the control strip/touch bar issue. Is Apple going downhill...SMH.
6753 2

1 reply

Niel

Community+ 2026

Level 10

756,437 points

Sep 20, 2022 10:05 AM in response to natia246

Click here for information. If the computer was running Mac OS X 10.6.8 or earlier and you reach the second set of steps, insert a Mac OS X install disk.

(225230)

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Hello. My Mac has doesn’t work at all, just have a file icon and question mark on it. What does it mean?