How to restore items in the Wallet from stolen phone?

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How to restore items in the Wallet from stolen phone?

My SmartCard wasn't restored to the wallet on my new phone from the cloud restore. My old phone was stolen, so the data couldn't be transferred. The card was previously added to the wallet, so I can't transfer it again.

iPhone 12 Pro Max

Posted on Sep 20, 2022 10:15 AM

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Answer 1

Trish313

Community Specialist

Sep 24, 2022 8:33 AM in response to Amiga4000

Hi Amiga4000,

Thank you for posting in Apple Support Communities! You may need to reach out your SmartCard issuer for assistance on how to transfer it to a new device.

To isolate the issue to the smartcard itself, you can do the following:

Confirm the iOS on your iPhone is up to date. You can confirm there are no updates to install by going to Settings > General > Software Updates. Update your iPhone or iPad - Apple Support
Be sure you are in a supported region and using a supported card issuer. Countries and regions that support Apple Pay - Apple Support

Check out: If you can't add a card to Apple Wallet to use with Apple Pay - Apple Support

Hope that helps!

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How to restore items in the Wallet from stolen phone?

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