Suddenly I can’t save any files on my Ipad Pro using the files app. Anything in Microsoft fails to save as all the files within folders turn grey when I try.
iPad (5th gen) Wi-Fi
There’s very little information here with which to make a definitive judgement as to what may be going on.
First - a “gotcha” that is encountered by many when complaining of grey “ghost” icons…
The file browser within Numbers, Pages and Keynote Apps will intentionally only allow access to files created by - or compatible with - the corresponding App. Files that are not compatible with the App are intentionally shown as a grey “ghost” icon. The App-integral file browser is often mistaken for the full Files App.
If instead you use the full Files App, you’ll be able to browse and access all files and file types.
When using the file browser of each of the core Apple Apps, you may have missed that they are colour coded. This colour keying is intended to provide a visual cue as to which file browser you are using...
Once this distinction is recognised, it should become immediately obvious which of the core Apps (and associated file browser) is being used.
If the above explanation doesn’t apply to your situation, you might try a forced-restart of your iPad - as this will often resolve an isolated software issue:
Connect your iPad to its Power Adapter and allow the iPad to charge. While still connected to external power, try a forced-restart:
If you problem remains unresolved, consider posting a screenshot of what you see - as this may help to clarify the issue. Before uploading the screenshot, ensure that you redact any personal/sensitive information using the markup function.
Take a screenshot on your iPad - Apple Support
Upload using the image attachment button at the bottom of the editing window:
There’s very little information here with which to make a definitive judgement as to what may be going on.
First - a “gotcha” that is encountered by many when complaining of grey “ghost” icons…
The file browser within Numbers, Pages and Keynote Apps will intentionally only allow access to files created by - or compatible with - the corresponding App. Files that are not compatible with the App are intentionally shown as a grey “ghost” icon. The App-integral file browser is often mistaken for the full Files App.
If instead you use the full Files App, you’ll be able to browse and access all files and file types.
When using the file browser of each of the core Apple Apps, you may have missed that they are colour coded. This colour keying is intended to provide a visual cue as to which file browser you are using...
Once this distinction is recognised, it should become immediately obvious which of the core Apps (and associated file browser) is being used.
If the above explanation doesn’t apply to your situation, you might try a forced-restart of your iPad - as this will often resolve an isolated software issue:
Connect your iPad to its Power Adapter and allow the iPad to charge. While still connected to external power, try a forced-restart:
If you problem remains unresolved, consider posting a screenshot of what you see - as this may help to clarify the issue. Before uploading the screenshot, ensure that you redact any personal/sensitive information using the markup function.
Take a screenshot on your iPad - Apple Support
Upload using the image attachment button at the bottom of the editing window:
Appreciate the quick response, but the problem is with Microsoft Word. I am using this on my Ipad Pro 12.9” fifth generation. MS tried to figure this out last night for 3 hours and could not find an answer. They then thought it could be due to Apple’s recent updates.
When you try to save any word documents into the Apple Files App, previously saved documents are greyed out and the current document cannot be “moved’ to the Files. See attachment.
Are you saving files locally on the iPad, to iCloud, or to MS OneDrive?
I am saving to Apple’s File App which is connected to my iCloud storage account
Why are all my files greyed out when I try to save a word document on the Files App
