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After opening the “Files” app most files are greyed out & can’t be opened. The only files that can be opened are “Pages” documents. I am not in the “Pages” app, I’m in FILES app & want to open documents in the files folder.

After opening the “Files” app most of the files are greyed out & can’t be opened. The only files that can be opened are “Pages” documents. I am not in the “Pages” app, I’m in FILES app & want to open documents in the files folder. It does this repeatedly every time I open the Files app. It is very irritating and a waste of time. Is there a setting somewhere I have missed? It didn’t used to have this problem.

Thank You for your assistance.


iPad Air 4

ver 16.1.1

Posted on Sep 5, 2023 11:56 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 6, 2023 2:53 AM

First, be aware that iPadOS 16.6 current. If you have not yet updated to this version of iPadOS, your should do so - as this and earlier updates include essential security patches and functional updates for your iPad.


Returning to your issue, I’ll try to explain what might be going on…


If using the in-App file browser within Apple’s native PagesNumbers and Keynote Apps, only the files relating to that App are directly accessible; other files within the filesystem are visible - but are deliberately shown with Grey file icons; this indicates that the file-type cannot be opened from within the current “active” App. 


If you wish to edit, move or delete any of the files with grey icons, then you should use the Files App - which allows access to all files within the filesystem. 


Given that the respective file browser UI’s are otherwise identical in appearance, it is easy to forget which file browser you are currently using (in-App, or Files) at any one time - but there is a visual indication that, when you’re “tuned in”, everything should become a little more obvious…


  • When you are looking at the file browser within the Numbers App - the sidebar, title and buttons/links are coloured green. 


  • For Pages - the sidebar, title and buttons/icons are orange.


  • For Keynote - the sidebar, title and buttons/icons are Blue - with the entire page having a black background. 


  • For the Files App, from which all files can be directly accessed, the title bar and sidebar all have black text; at top left, you will also see the Files title in black bold-text


This strategy in differentiating files by App is intended to avoid accidental deletion or changes to files that, ideally, should be stored with the App that is most appropriate for the document type.


2 replies
Question marked as Top-ranking reply

Sep 6, 2023 2:53 AM in response to MrNerdery

First, be aware that iPadOS 16.6 current. If you have not yet updated to this version of iPadOS, your should do so - as this and earlier updates include essential security patches and functional updates for your iPad.


Returning to your issue, I’ll try to explain what might be going on…


If using the in-App file browser within Apple’s native PagesNumbers and Keynote Apps, only the files relating to that App are directly accessible; other files within the filesystem are visible - but are deliberately shown with Grey file icons; this indicates that the file-type cannot be opened from within the current “active” App. 


If you wish to edit, move or delete any of the files with grey icons, then you should use the Files App - which allows access to all files within the filesystem. 


Given that the respective file browser UI’s are otherwise identical in appearance, it is easy to forget which file browser you are currently using (in-App, or Files) at any one time - but there is a visual indication that, when you’re “tuned in”, everything should become a little more obvious…


  • When you are looking at the file browser within the Numbers App - the sidebar, title and buttons/links are coloured green. 


  • For Pages - the sidebar, title and buttons/icons are orange.


  • For Keynote - the sidebar, title and buttons/icons are Blue - with the entire page having a black background. 


  • For the Files App, from which all files can be directly accessed, the title bar and sidebar all have black text; at top left, you will also see the Files title in black bold-text


This strategy in differentiating files by App is intended to avoid accidental deletion or changes to files that, ideally, should be stored with the App that is most appropriate for the document type.


After opening the “Files” app most files are greyed out & can’t be opened. The only files that can be opened are “Pages” documents. I am not in the “Pages” app, I’m in FILES app & want to open documents in the files folder.

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