The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
I bought iPhone 12 pro Last two months ago after some time I decided to reset factory settings but i am not aware of that apple id which was given during the setup of iphone now its not activating so what should i do please give me i useful solution Thanks
Contact the seller and send them this link: What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support
Contact the seller and send them this link: What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support
You have to contact the person it is locked to. Without their help the phone will never be usable. Here is what they must do→What to do before selling or giving away your iPhone, iPad, or iPod touch
What you are experiencing is called Activation Lock and there is no useful solution other than cooperation from the original owner of that iPhone. If that’s not possible then you are simply out of luck and the device is useless to you.
Locked to Owner
