Apple Intelligence now features Image Playground, Genmoji, Writing Tools enhancements, seamless support for ChatGPT, and visual intelligence.
Apple Intelligence has also begun language expansion with localized English support for Australia, Canada, Ireland, New Zealand, South Africa, and the U.K. Learn more >
Apple Intelligence has also begun language expansion with localized English support for Australia, Canada, Ireland, New Zealand, South Africa, and the U.K. Learn more >
You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Recently when I click on a specific contact in iMessage the call, FaceTime and mail buttons are greyed out. Additionally their location doesn’t appear even though it does if I go to the find my app. The contact photo also regularly doesn’t show up even though it does in contacts (but sometimes it will).
I would love to know how to fix this issue. I have included a photo:
iPhone 13 Pro Max
Hi iBinbar,
Thanks for posting in Apple Support Communities. Since it sounds like this happens with a specific contact, try removing then adding the contact back from your Contacts app. Guidance below is from Manage and delete contacts on your iPhone, iPad, or iPod touch - Apple Support.
"Delete a contact
When you delete a contact, it permanently deletes it from your device. And if you delete a contact from your email account, you also permanently delete the contact from all devices signed into that email account.
Here's how to delete a contact:
Does the same occur after that? Does anything similar happen on their end? That may isolate this a bit.
Have a great day!
Hi iBinbar,
Thanks for posting in Apple Support Communities. Since it sounds like this happens with a specific contact, try removing then adding the contact back from your Contacts app. Guidance below is from Manage and delete contacts on your iPhone, iPad, or iPod touch - Apple Support.
"Delete a contact
When you delete a contact, it permanently deletes it from your device. And if you delete a contact from your email account, you also permanently delete the contact from all devices signed into that email account.
Here's how to delete a contact:
Does the same occur after that? Does anything similar happen on their end? That may isolate this a bit.
Have a great day!
Call and FaceTime buttons greyed out when clicking on contact from iMessage
