Recently when I click on a specific contact in iMessage the call, FaceTime and mail buttons are greyed out. Additionally their location doesn’t appear even though it does if I go to the find my app. The contact photo also regularly doesn’t show up even though it does in contacts (but sometimes it will).
I would love to know how to fix this issue. I have included a photo:
iPhone 13 Pro Max
Hi iBinbar,
Thanks for posting in Apple Support Communities. Since it sounds like this happens with a specific contact, try removing then adding the contact back from your Contacts app. Guidance below is from Manage and delete contacts on your iPhone, iPad, or iPod touch - Apple Support.
"Delete a contact
When you delete a contact, it permanently deletes it from your device. And if you delete a contact from your email account, you also permanently delete the contact from all devices signed into that email account.
Here's how to delete a contact:
Does the same occur after that? Does anything similar happen on their end? That may isolate this a bit.
Have a great day!
Hi iBinbar,
Thanks for posting in Apple Support Communities. Since it sounds like this happens with a specific contact, try removing then adding the contact back from your Contacts app. Guidance below is from Manage and delete contacts on your iPhone, iPad, or iPod touch - Apple Support.
"Delete a contact
When you delete a contact, it permanently deletes it from your device. And if you delete a contact from your email account, you also permanently delete the contact from all devices signed into that email account.
Here's how to delete a contact:
Does the same occur after that? Does anything similar happen on their end? That may isolate this a bit.
Have a great day!
Call and FaceTime buttons greyed out when clicking on contact from iMessage
