Repair of the AirPods pro

Question

Level 1

4 points

Repair of the AirPods pro

Good day, today I take back my AirPods Pro from service because they tell Apple is cancelled repair due to ship to country doesn’t match with the created GSX repair. But I tell them that it not answer. My AirPods Pro is have in the right earpieces cod in sound and they tell to leave it them and they will do diagnostics after that they call and tell that order spare parts to new headphones and after 1,5 week they call again and tell that Apple cancelled repar. How can I solve this situation? Because this service centre is a official apple service centre how they are telling

I’m form Kazakhstan, Astana city, service centre is Alsi

Posted on Sep 21, 2022 9:57 AM

Reply

Answer 1

Top-ranking reply

justin_900

Community Specialist

Sep 24, 2022 4:36 PM in response to akmaral86

Hello akmaral86,

Welcome to Apple Support Communities!

We want to help you get the AirPods Pro inspected and serviced.

You'll want to continue to work with your local Apple Authorized Distributor to help with the AirPods Pro.

You might have another location available to contact if needed: Find Locations - Apple

We hope this helps to understand your best service options.

Cheers!

Reply

Answer 2

1ssmith

Community Specialist

Sep 25, 2022 9:11 AM in response to akmaral86

akmaral86,

Some service providers may not be able to provide the specific parts needed for your model of AirPods. You may need to check with a different Apple Authorized Service Provider for more help. Please use the link we provided previously to find locations.

Take care.

Reply

Answer 3

akmaral86 Author

Level 1

4 points

Sep 24, 2022 9:59 PM in response to justin_900

I was in this service centre and they just take money from me that all, and tell that Apple send this answers and that’s all

Reply

Repair of the AirPods pro

Similar questions