Can’t delete text message with corrupt file

Question

Level 1

4 points

Can’t delete text message with corrupt file

I texted a photo to someone and found out the photo was corrupt and was unable to delete the text.

I sent the same photo to myself during troubleshooting and now I can’t delete that text either.

Somehow, I was able to delete the text and photo to the person I sent it to originally by going to storage>Messages>photos and deleting the suspected photo but now the photo that I sent to myself is shown as a question mark and now I can’t delete the text I sent to myself.

id really prefer to avoid resetting my phone. Any suggestions?

Posted on Sep 21, 2022 5:25 PM

Reply

Answer 1

Sparks0829

Community Specialist

Sep 25, 2022 9:26 AM in response to Tjmhawk

Hi there Tjmhawk,

If you're trying to delete this message from the Messages app, make sure you're following these steps:

Delete a single message

1. Within a conversation, touch and hold the message bubble to open an options menu.

2. Tap More .

3. Tap the Trash button , then tap Delete Message.

To keep your messages for a certain amount of time, go to Settings, tap Messages, then tap Keep Messages. Then select how long you want to keep your messages.

When you delete a message, the message only disappears from your Messages thread, not from your contacts' threads. To remove a message that you accidentally sent from everyone's threads, use undo send.