You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Why are photos in my iPhone text messages keep turning into question marks? And how do I fix it?

Why do photos in my iPhone text messages keep turning into question marks after a day or so? And how do I fix it?


Looking online I know lots of people have had similar issues over the years but I’ve never seen a great fix. I have an iPhone 14 Pro Max and I did the most recent software update yesterday, to no avail. Here is an example of one instance.


I have sufficient network access so that isn’t the problem.



thanks!!

iPhone 14 Pro Max

Posted on May 24, 2023 2:58 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 28, 2024 6:18 AM

Lockdown mode answer - it sounds like lockdown mode would block the photos completely. This is not the case on my phone. I am able to view the photos when I open the text, but shortly after that, the photos turned into question marks. I've been to the Apple Store for support, the answer was save the photos immediately because the tech had no idea why that happens.

2 replies
Question marked as Top-ranking reply

Mar 28, 2024 6:18 AM in response to SravanKrA

Lockdown mode answer - it sounds like lockdown mode would block the photos completely. This is not the case on my phone. I am able to view the photos when I open the text, but shortly after that, the photos turned into question marks. I've been to the Apple Store for support, the answer was save the photos immediately because the tech had no idea why that happens.

May 25, 2023 1:52 AM in response to SC_Hunter1978

Probably you have enabled Lockdown mode.


How Lockdown Mode protects your device

When Lockdown Mode is enabled, some apps and features will function differently, including:

  • Messages - Most message attachment types are blocked, other than certain images, video, and audio. Some features, such as links and link previews, are unavailable. 
  • Web browsing - Certain complex web technologies are blocked, which might cause some websites to load more slowly or not operate correctly. In addition, web fonts might not be displayed, and images might be replaced with a missing image icon.
  • FaceTime - Incoming FaceTime calls are blocked unless you have previously called that person or contact.
  • Apple services - Incoming invitations for Apple services, such as invitations to manage a home in the Home app, are blocked unless you have previously invited that person.
  • Shared Albums - Shared albums are removed from the Photos app, and new Shared Album invitations are blocked. You can still view these shared albums on other devices that don’t have Lockdown Mode enabled. When you turn off Lockdown Mode, you need to turn Shared Albums on again in your device settings.
  • Device connections - To connect your iPhone or iPad to an accessory or another computer, the device needs to be unlocked. To connect your Mac laptop with Apple silicon to an accessory, your Mac needs to be unlocked and explicit approval provided.
  • Configuration profiles - Configuration profiles can’t be installed, and the device can’t be enrolled in Mobile Device Management or device supervision while in Lockdown Mode.

Phone calls and plain text messages continue to work while Lockdown Mode is enabled. Emergency features, such as SOS emergency calls, are not affected. 



Why are photos in my iPhone text messages keep turning into question marks? And how do I fix it?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.