Video preview in safari on MacBook
Why does is there a blue ? over the previews of a video? It also says thumbnail error. How do I fix this issue?
MacBook Air
User profile for user:
chuckbl
User level:
Community Specialist
Hello iamthetylerjames,
For difficulties with loading content in Safari you'll want to take the steps below:
- Reload the page
- Check Safari extensions
- Check Safari settings
- Test with a private window
- Install software updates
- Check VPN or other security software
- Check network settings
This resource covers each of those steps in more detail: If Safari on Mac doesn't open a webpage or isn’t working as expected - Apple Support Those steps should help to isolate this further.
Should that behavior persist with a particular website, you'll want to reach out to the website developer: Contact a third-party vendor - Apple Support
If you are experiencing this behavior with multiple websites, you'll want to reach out to Apple Support so they can look into this further: Contact - Official Apple Support
Take care.