Hotspot

Hotspot suspension is normal?

Posted on Sep 23, 2022 5:38 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 26, 2022 7:36 AM

Hey there saverio274,


Thanks for reaching out to the Apple Support Communities. To get started, can you provide us with more details on what you're experiencing with the Personal Hotspot on your iPhone?


For example, are you having issues with devices disconnecting from your Personal Hotspot, or are devices unable to connect? If so, give the steps listed in the following resource a try that can help with troubleshooting this particular issue: If Personal Hotspot is not working on your iPhone or iPad (Wi-Fi + Cellular) - Apple Support


Use these steps first
Try connecting again after each step.
1. Check that Personal Hotspot is turned on in Settings > Personal Hotspot. If you can't find or turn on Personal Hotspot, check that your wireless carrier enabled it and that your wireless plan supports it.
2. Restart the iPhone or iPad that provides Personal Hotspot and the other device that needs to connect to Personal Hotspot. 
3. Make sure that you have the latest version of iOS or iPadOS.
4. On the iPhone or iPad that provides Personal Hotspot, go to Settings > General > Transfer or Reset [Device] > Reset, then tap Reset Network Settings.

If you can't connect to Personal Hotspot with Wi-Fi
On the device that provides Personal Hotspot, go to Settings > Personal Hotspot, then follow these steps:
1. Make sure that Allow Others to Join is on. 
2. Remember the device's Wi-Fi network name and password that appear on this screen. If you want to change the Wi-Fi network name, learn how to change your device name.
3. If you're using an iPhone 12 model or later, turn on Maximize Compatibility.* Then try connecting your devices again to your Personal Hotspot.
4. Stay on this screen until you connect your other device to the Wi-Fi network. 

On the device that needs to connect to Personal Hotspot, follow these steps:
1. Turn Wi-Fi off and back on.
2. Make sure that you connect to the correct Wi-Fi network. The network name is the same as the iOS device that provides Personal Hotspot and the Personal Hotspot icon  might appear next to it.
3. If you see a password error when you try to join Personal Hotspot, check the Wi-Fi password: On the device that provides Personal Hotspot, go to Settings > Personal Hotspot to see the Wi-Fi password.


If still having issues after going through the steps above, let us know more details about what you're seeing, along with the devices you're working with and software versions you're using on each device. We'll continue from there.


Have a great day!

1 reply
Question marked as Top-ranking reply

Sep 26, 2022 7:36 AM in response to saverio274

Hey there saverio274,


Thanks for reaching out to the Apple Support Communities. To get started, can you provide us with more details on what you're experiencing with the Personal Hotspot on your iPhone?


For example, are you having issues with devices disconnecting from your Personal Hotspot, or are devices unable to connect? If so, give the steps listed in the following resource a try that can help with troubleshooting this particular issue: If Personal Hotspot is not working on your iPhone or iPad (Wi-Fi + Cellular) - Apple Support


Use these steps first
Try connecting again after each step.
1. Check that Personal Hotspot is turned on in Settings > Personal Hotspot. If you can't find or turn on Personal Hotspot, check that your wireless carrier enabled it and that your wireless plan supports it.
2. Restart the iPhone or iPad that provides Personal Hotspot and the other device that needs to connect to Personal Hotspot. 
3. Make sure that you have the latest version of iOS or iPadOS.
4. On the iPhone or iPad that provides Personal Hotspot, go to Settings > General > Transfer or Reset [Device] > Reset, then tap Reset Network Settings.

If you can't connect to Personal Hotspot with Wi-Fi
On the device that provides Personal Hotspot, go to Settings > Personal Hotspot, then follow these steps:
1. Make sure that Allow Others to Join is on. 
2. Remember the device's Wi-Fi network name and password that appear on this screen. If you want to change the Wi-Fi network name, learn how to change your device name.
3. If you're using an iPhone 12 model or later, turn on Maximize Compatibility.* Then try connecting your devices again to your Personal Hotspot.
4. Stay on this screen until you connect your other device to the Wi-Fi network. 

On the device that needs to connect to Personal Hotspot, follow these steps:
1. Turn Wi-Fi off and back on.
2. Make sure that you connect to the correct Wi-Fi network. The network name is the same as the iOS device that provides Personal Hotspot and the Personal Hotspot icon  might appear next to it.
3. If you see a password error when you try to join Personal Hotspot, check the Wi-Fi password: On the device that provides Personal Hotspot, go to Settings > Personal Hotspot to see the Wi-Fi password.


If still having issues after going through the steps above, let us know more details about what you're seeing, along with the devices you're working with and software versions you're using on each device. We'll continue from there.


Have a great day!

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