You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

HP Officejet Pro 9020

Suddenly a week ago after updates to MacOS Catalina version 10.15.7 the printer won't connect to my Mac ...states its offline but the wireless light is one and printer says connected

iMac 27″, macOS 10.15

Posted on Sep 23, 2022 1:08 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 23, 2022 3:19 PM

Hi,


Also, the HP OfficeJet Pro 9020 All-In-One Printer is listed in About AirPrint - Apple Support as a printer supporting the driverless AirPrint technology. An AirPrint-enabled model is compatible with macOS, and can be used without additional drivers, provided that the printer and the Mac computer are connected to the same network (Wi-Fi router). AirPrint works with wireless (Wi-Fi) or wired (Ethernet) network connections.


If you are using AirPrint, and there is a problem, you could try the following full procedure (in this order):

Power off the Wi-Fi router, the printer, the iMac, and all other devices/computers. Wait two to three minutes. Power on the router. Wait two to three minutes. Power on the printer. Wait a minute or two. Power on the iMac. Finally, power on all other devices/computers.

5 replies
Question marked as Top-ranking reply

Sep 23, 2022 3:19 PM in response to janellefromatlanta

Hi,


Also, the HP OfficeJet Pro 9020 All-In-One Printer is listed in About AirPrint - Apple Support as a printer supporting the driverless AirPrint technology. An AirPrint-enabled model is compatible with macOS, and can be used without additional drivers, provided that the printer and the Mac computer are connected to the same network (Wi-Fi router). AirPrint works with wireless (Wi-Fi) or wired (Ethernet) network connections.


If you are using AirPrint, and there is a problem, you could try the following full procedure (in this order):

Power off the Wi-Fi router, the printer, the iMac, and all other devices/computers. Wait two to three minutes. Power on the router. Wait two to three minutes. Power on the printer. Wait a minute or two. Power on the iMac. Finally, power on all other devices/computers.

HP Officejet Pro 9020

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.