Face ID not working out of the box in iPhone 11.

One day old iPhone 11. Bought it from Flipkart and Face ID is not working out the box. It doesn’t seem like a software issue. Definitely One day old iPhone 11. Bought it from Flipkart and Face ID is not working out the box. It doesn’t seem like an software issue. Definitely it has to do something with the hardware it.

how does Apple deal with such issues?

do they replace the phone or repair the phone?