Viber problem
Hello, I’ve iPhone 13, after I downloaded iOS 16 I can’t see online status of my contacts. Is anyone have the same problem?
iPhone 13, 16
User profile for user:
claire504
User level:
Community Specialist
Hi there, Desisl.
It sounds like you're having an issue with a specific app on your iPhone 13. If you haven't already, please try the steps below to see if that helps resolve any issues you have inside that app:
- Since you updated your iPhone 13, you'll want to ensure that app is up-to-date as well in the App Store. Having the latest version of the app installed may help fix with any app issues. If needed this article can help: How to manually update apps on your Apple device - Apple Support
- You could see if restarting your iPhone 13 may help resolve this issue. It will refresh the app and software running, which may help: Restart your iPhone - Apple Support
- If neither of the steps above help, you could try backing up your iPhone then deleting the app: Delete apps on your iPhone, iPad, and iPod touch - Apple Support After it is deleted, you can then download it again: Redownload apps and games from Apple - Apple Support This can possibly help resolve any issues with the app that wasn't resolved with the steps above.
- If you still are having an issue with online status, you can reach out to the app developer for further support of their app: How to contact an app developer - Apple Support
Let us know if those steps help or if you've already tried those.
Take care!