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Apple ID Locked

I was trying to update the Youtube app but a pop up appeared, saying "There is a billing problem with a previous purchase." and asked for my password to continue. As I entered my password, I was told that my Apple ID has been locked for security reasons. To unlock it, I had to verify my identity. It told me to enter my trusted phone number to continue but the two digits at the end aren't the same as mine. I have tried to restart my phone, checked the billing address but it still won't work. Did someone make a change to my phone and how to fix this?

iPhone 6s Plus, iOS 15

Posted on Sep 24, 2022 7:31 PM

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Question marked as Best reply

Posted on Sep 25, 2022 11:59 AM

Contact Apple ID Support for assistance.  See the Apple Support articles below for contact information.  


Apple ID - Official Apple Support.   -


Contact Apple for help with Apple ID account security - Apple Support.  *   (Link doesn’t always load)  


Get Support      -    Work through the screens to get a chat option. You may have to pick a slightly different problem.


Apple Support schedule phone call.   -


If necessary, use Twitter or Messages.


Apple on Twitter     


Messages chat with Apple  


From the Apple Support article below. 


Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.


Security and your Apple ID - Apple Support.      *

1 reply
Question marked as Best reply

Sep 25, 2022 11:59 AM in response to natasyahanni

Contact Apple ID Support for assistance.  See the Apple Support articles below for contact information.  


Apple ID - Official Apple Support.   -


Contact Apple for help with Apple ID account security - Apple Support.  *   (Link doesn’t always load)  


Get Support      -    Work through the screens to get a chat option. You may have to pick a slightly different problem.


Apple Support schedule phone call.   -


If necessary, use Twitter or Messages.


Apple on Twitter     


Messages chat with Apple  


From the Apple Support article below. 


Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.


Security and your Apple ID - Apple Support.      *

Apple ID Locked

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