SECURITY - Phone Stolen whilst unlocked.

Hi guys,


I'm wondering if anyone could share any insight. two nights ago, my UNLOCKED phone was snatched out of my hand whilst I was walking home from a club and I wasn't able to catch the thief.


They disabled find my iphone before I was able to login and lock / erase the phone. They also accessed some of my crypto accounts and stole some money as they were able to enter the accounts using 2FA via text message. I have since disabled the phone number.


Any ideas on other things I can do to try and protect my data if it isn't already too late. luckily face ID is required to access my emails.


This is what I have done so far


  • Removed phone from my apple ID in hopes they can't view my photos (as these where stored on cloud)
  • Changed passwords to my emails, social medias.
  • Emailed whatsapp to logout - unsure it has worked as they could probs access my messages if internet turned off


I am worried about the getting access to personal data through photos, notes, whatsapp including things like passport details or anything else. I am also worried about google authenticator as I can't remember if it required Face ID and I think I had a few things crypto/ other linked to it.

There were so many things on my iphone I have no Idea where I am exposed, I have frozen my bank accounts till I get new cards.


Any ideas for extra steps I can take? any suggestions would be much appreciated.

iPhone 12

Posted on Sep 25, 2022 9:47 AM

Reply

Similar questions

5 replies

Sep 25, 2022 5:13 PM in response to BananaBoy321

You might want to consider changing your Apple ID password and making sure it is a strong one. You can also add 2 Factor Authentication to your account for more security. You might want to consider a name change.


Link to contact Apple Support in the article.


Apple ID has been compromised.      *


Personal Safety User Guide


Security and your Apple ID.   *


Checklist: If you want to see if anyone else has access to your device or accounts  *


 Apple ID Password Change.  -


ASC YouTube for How to reset your Apple ID password


You can change your Apple ID email address on your current Apple ID so you retain access to your data and prior purchases. Note the restrictions in the article.


Apple ID Name Change.  * 


Make sure you turn off Find My Phone before signing out of the old ID. Once signed out and Find My Phone is off, then sign in with the new ID, then turn Find My Phone back on.


 What to do after you change your Apple ID or password - Apple Support  *  I suggest doing this before you change your Apple ID or password.


Apple ID -Two-factor authentication   *


Two Factor Authentification availability.   *


2 Factor Authentication - How to generate a recovery key.  *


Apple ID - Using app-specific passwords.   *


Apple ID - Two Step Verifications FAQ    *



This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

SECURITY - Phone Stolen whilst unlocked.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.