Is Apple selling blacklisted Iphones?
I exchanged my iPhone at an Apple Store. The phone had front and back damaged glass. I was told I had to pay $99 to have the phone replaced. I was able to download my icloud data, and make a call in store. However, when I left to the parking lot I was unable to complete a call. I returned to the store explained the situation and they had me make a call. It went through. I checked to verify wifi calling was off and it was off. I left and again in the parking lot the phone failed to work. I went back to the store and was told it was a carrier issue. I asked for my receipt which was sent to me via email and another was printed at the store. I walked across the sidewalk to my carrier and was told the phone was blacklisted prior to my purchase. I returned to the Apple store and explained the situation. They said because they don't maintain the blacklist it is a working phone and they aren't responsible. I asked to talk to the store manager but was told they were not available and to call customer support. I asked what phone I could use since they gave me a non-working phone. (My previous phone only had front and back damage. I just wanted it repaired.) The Apple employees told me to use a pay phone or my house. I refused and was finally allowed to call customer care utilizing a phone in the store. Once I was able speak with a representative I was transferred to another representative who told me the phone worked fine, it was a carrier issue. I said that they sold it to me blacklisted but again was told the phone works fine. I requested an upgrade but was told I had to wait until iPhone 14 came out. So I bought a different phone to wait until the 14 came out... but we are back at the phone that apple sold me as blacklisted can't be upgraded. I'm confused how a phone sold by Apple that was blacklisted before I received the phone is my problem? I'm considering hiring an attorney and and requesting arbitration. Also I intend on contacting the California Attorney General to have them look into the matter. I'm pretty sure this is fraud. If the phone was blacklisted when I received it wouldn't that mean they sold a lost or stolen device? Should I just take this to the FCC since it is a communication device?
