I can't find my Final Cut Pro purchase and now I'm being told to re-purchase it?!

Just got off the phone with the English speaking customer service line but unfortunately couldn't resolve the issue this session because the lady advised me to get in contact with the sales department that sold us the MacBook bundle, which just happens to be the South Korean Apple Website....I don't speak Korean and the lady I spoke to didn't have a translator to use so I had to reschedule a phone call from the Korean Sales Department so I can find someone who can help me translate.

She did however agree with my concerns and told me they should just be able to provide me with my original purchase (redemption code) so I can reinstall it on my new MacBook. Was so glad to hear this. She put it in my case ID notes so fingers crossed they are willing to give me to code. If not, by any unfortunate chance they don't have the code, I reallllly hope they are professional enough to provide me with another one.

Yes. I showed them the proof of purchase confirmation email they sent to me after purchase, which I presume is also the receipt as it showed all the prices, purchase methods and other details (no attached receipts).

But no...they aren't helping much, every call just ends with being told "because it was the educational bundle, it acted like a subscription for 12 months which then expired" but it doesn't make sense because it said and still does say that the bundle (Final Cut Pro and other apps) was a once off purchase with unlimited use after purchase.

Since it was a pre-installed app, I hoped they could provide me with the intital redemption code used to install the apps so I could try it again or something but nope...unfortunate.

As of yet, all calls to Apple Customer Service has lead back to the Korean Sales team. Every other country customer service line I've spoken to have been very helpful and kind but the Korean team is very rude saying they can't give us the redemption code, despite Singapore and Australian representatives saying they should.

They are even refusing to refund the app bundle knowing we can't download or use it. Totally ridiculous! :(

Apologies, we I say "I already downloaded it once" I meant it's already been installed once, i.e the pre-install. I pressume it was installed through my Apple ID, so I was under the impression that it was linked to me account and I could use it on different laptops (if I were to swap macbooks).

It was first installed (pre-installed) on the Macbook I bought the bundle with. I didn't have to do anything, I wasn't instructed to to do anything, so I just searched, opened and used it like a normal app. All was good. I have been told above that I had to agree or accept pre-installed apps but at the time of purchase, I wasn't given any information or inform to do any of that so I didn't know that was a thing. I know it was pre-installed meaning they did it for me but I didn't even get a code or reference code emailed to me.

Then when I decided to sell the laptop, I obvisously logged out of my apple account and whatnot (factory reset) and sold it. I did get a macbook from work shortly after which I was tempted to download it on but opted not too. Noting at that time, I was able to see it on my account.

Then fast forward a year or close to and I've got my current personal macbook that I bought solely to use final cut pro, and when I logged into my apple account, I couldn't see or find it. When I searched it up it only had the option to buy and not download/install.

Yes, I pressumed it was linked to my account but everytime I call up for help, I get a different answer, and funny enough one of the answers apart from them saying it was a subscription (when I know it was a one-of-payment) was that it was only linked up to the original macbook so we I factory reset the laptop, even though I logged out of my account beforehand, I must have deleted the app of the laptop permanently. Which to me doesn't sound right because it's not like I deleted it off my apple account.

Removing an app from your computer isn't the same as deleting it from the account you bought it from. If that were the case, all my purchased games (minecraft, steam, etc) would have been permanantly deleted too but they are perfectly fine.

I'm absolutely confused :/

When I click on my account in the bottom corner, I don't see Final Cut Pro or any of the other bundle apps.

When I got my previous MacBook, they didn't inform me about 'accepting purchases' so I just downloaded it (from my account) and used it normally.

Apple sent me no informational emails regarding pre-installed applications. :(

No, I didn't. I wasn't aware that I had to, as I wasn't told to do it upon receiving my the new MacBook. They just said they'd pre-install it themselves before delivering it to me, so I thought there was nothing to do on my end.