Air Pods Pro 2 randomly disconnecting, going mute, reconnecting, has a mind of its own

Hey there Ratmom77,

You've tried some great steps so far to troubleshoot your AirPods, along with making sure a different pair of AirPods aren't having the same issue with your two devices.

While you also mentioned updating both devices, we wanted to confirm if macOS 12.6 and iOS 16.0.2 are the versions installed on both your Mac and iPhone?

If they are, then we recommend either returning/exchanging your AirPods as you've just recently purchased them, or contacting Apple Support to review your service options: Get Support

Cheers!

Hello Ratmom77,

Good questions. If you are returning or exchanging them, then you'll want to bring them back to the original place of purchase.

If they were purchased directly from Apple, then you'd have a 14 day return timeframe.

In case they were purchased through a Reseller, then you'd need to check with them on their return/exchange policy.

Either way, bring the AirPods Pro, Charging Case, original receipt and your photo ID along with you.

In case you decide to keep them, you can contact Apple directly to discuss your service options: Apple Support

Have a lovely day, take care.