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Help! How to clean up apparent partial Monterey install and revert to Big Sur? Bits of Monterey running?

I have had a ton of beachballing and really slow boots on my 2019 iMac. Hate to say I dont recall details cause it's going back months but It looks like I had started a Monterey update and backed out. Can anyone help suggest how to to clean up partial Monterey install and revert to my (perfectly fine) Big Sur? When I search the machine for "Monterey" I get these files: 12GB application "Install macOS Monterey", "install log", "InstallHistory.plist", "LPSpringboardValues.txt". I had begun to experiment with EtreCheck a bit and ran a scan, that scan says under "last-60-days installs" that I indeed installed Monterey 12.5, though all outward appearances show I am still runnning BigSur 11.6.4. Etre check also shows this:  


2022-08-08 02:35:25 com.symantec.mes.systemextension - Crash (20 times)

        Executable: /Library/SystemExtensions/*/com.symantec.mes.systemextension

        Details: 

            dyld: launch, loading dependent libraries


Yikes. Any help massively appreciated!

iMac, macOS 10.13

Posted on Sep 27, 2022 7:12 AM

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Question marked as Top-ranking reply

Posted on Sep 27, 2022 9:40 AM

If you still want to upgrade to Monterey please read the following:


I've had better luck from the Safe Mode because I evidently have some 3rd party software that interferes with the installation so try the following:

#1 - boot into Safe Mode according to Start up your Mac in safe mode - Apple Support.

NOTE: Safe Mode boot can take up to 3-5 minutes as it's doing the following; 
• Verifies your startup disk and attempts to repair directory issues, if needed
• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)
• Prevents Startup Items and Login Items from opening automatically
• Disables user-installed fonts 
• Deletes font caches, kernel cache, and other system cache files

#2 - go to the System/Software Update preference pane and begin the download.

#3 - run the installer from the Safe Mode.


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4 replies
Question marked as Top-ranking reply

Sep 27, 2022 9:40 AM in response to ChicagoGuitarist123

If you still want to upgrade to Monterey please read the following:


I've had better luck from the Safe Mode because I evidently have some 3rd party software that interferes with the installation so try the following:

#1 - boot into Safe Mode according to Start up your Mac in safe mode - Apple Support.

NOTE: Safe Mode boot can take up to 3-5 minutes as it's doing the following; 
• Verifies your startup disk and attempts to repair directory issues, if needed
• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)
• Prevents Startup Items and Login Items from opening automatically
• Disables user-installed fonts 
• Deletes font caches, kernel cache, and other system cache files

#2 - go to the System/Software Update preference pane and begin the download.

#3 - run the installer from the Safe Mode.


Sep 27, 2022 9:02 AM in response to ChicagoGuitarist123

The performance issues your iMac was experiencing is most likely caused by the Symantec software. Anti-virus apps, cleaning apps, and third party security software are not needed on a Mac as they interfere with the normal operation of macOS and usually causes more problems than they solve. macOS already has great built-in security especially when combined with users practicing safe computing habits as describe in this article written by a respected forum contributor:

Effective defenses against malware and other threats - Apple Community


It is not clear if you were already running Monterey and attempted to install an update patch, or whether you were running Big Sur and tried to upgrade to Monterey. I believe you mean the latter.


See if you can boot into Safe Mode which will disable third party software from automatically launching during boot and login. If so, I recommend you uninstall the Symantec software by following the developer's instructions. Depending on which version of the Symantec software you are running, you will either need to get the instructions from Norton Life Lock or Broadcom (Symantec recently split their company and sold the enterprise part to Broadcom which makes the Google search results look worrisome).


You can also try installing Monterey again while booted into Safe Mode to let the install process complete (you may want/need to boot into Safe Mode again after the installer reboots the Mac in order to disable the third party software in case it is still causing a problem).


AFAIK, the Monterey install process should have only created another APFS snapshot for Monterey and should not have affected the Big Sur install, but I am not certain.


Sep 27, 2022 9:27 AM in response to HWTech

HWTech thx - I ran the Remove Symantec stuff from the console, but I think I have run that months back and it did not eradicate it! Seems a bit better now(?), crossing fingers. I am wondering whether maybe I should just go for it and install Monterey. If I do that, and there was problematic 3rd party code running, it would not remove that I assume. Thus: I am not sure if I understand your suggestion of running in safe mode immediately after a potential Monterey install (hold shift key down the whole boot, yes?).

(1) I clearly wouldnt want to only use the box each boot/time in safe mode going forward, so can you clarify why I would be doing that immedaitely after rebooting post Monterey install?

(2) Also, does 2 full minutes for a boot to desktop and ability to then launch aplications seem like a long time to you?

Help! How to clean up apparent partial Monterey install and revert to Big Sur? Bits of Monterey running?

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