Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

ios16 not syncing photos from Big Sur Photos library

Have updated the iphone XS Max to ios 16.0.02. Photos will not sync from mid 2015 iMac photos running Big Sur. The error that appears during sync says “iPhone cannot be synced. The required file cannot be found.” On iMac sync window.. Photos will not display any of the albums have in Photos App either. Photos will only sync if select a folder from elsewhere on the mac. Did a full restore on iphone and set up as a new phone, to no avail.

iPhone XS Max, iOS 16

Posted on Sep 27, 2022 1:25 PM

Reply
Question marked as Best reply

Posted on Sep 28, 2022 4:55 AM

Resolved.. go to folder with Photos Library. Right click. Select package contents. Locate iPod Photo Cache. Throw away to trash. Photos sync normally.

1 reply

ios16 not syncing photos from Big Sur Photos library

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.