You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

đź’ˇ Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: NadaRaoof
NadaRaoof Author
User level: Level 1
4 points

Wrong Color iPhone 14 Pro Max

Hi I received the iPhone 14 pro max in the mail yesterday which I bought through T-mobile website, I ordered the GOLD color but when I opened the box, there is the SILVER one ! Even thought the box says Gold, and on the phone in settings the model number and the serial number are for the Gold color ! The Serial number on the box is matching the one in phone settings !


I called apple customer service and they told me to speak to T-mobile since I bought it from T-mobile.


So I called T-mobile and they don't have a replacement phone available because they are on back order till November, so they told me to check in nearby T-mobile stores to see if some store hopfully have it, but no nearby store have that, they're also on back order.

Same thing on apple website nothing available until November.


T-mobile informed me that I only have 20 days to Return or Exchange from the day I received it which is yesterday.


If I return the phone then I won't have a phone to use until November.


Someone help please.

Posted on Sep 27, 2022 4:17 PM

Reply
Question marked as Top-ranking reply
User profile for user: lobsterghost1
lobsterghost1
User level: Level 10
149,832 points

Posted on Sep 27, 2022 4:51 PM

Return it to T-Mobile. That's who you purchased it from. It's unfortunate they won't have a suitable replacement in time, but that's really between you and T-Mobile. You could of course return it for full refund from T-Mobile and try to order the color you want from Apple, but orders placed today aren't going to arrive until the end of October either.


Since T-Mobile didn't send you the color you ordered, I'd be asking them to take the phone back and give you a loaner phone to use until the color you ordered arrives. But again, that's between you and T-Mobile.

View in context

Similar questions

1 reply
Question marked as Top-ranking reply
User profile for user: lobsterghost1
lobsterghost1
User level: Level 10
149,832 points

Sep 27, 2022 4:51 PM in response to NadaRaoof

Return it to T-Mobile. That's who you purchased it from. It's unfortunate they won't have a suitable replacement in time, but that's really between you and T-Mobile. You could of course return it for full refund from T-Mobile and try to order the color you want from Apple, but orders placed today aren't going to arrive until the end of October either.


Since T-Mobile didn't send you the color you ordered, I'd be asking them to take the phone back and give you a loaner phone to use until the color you ordered arrives. But again, that's between you and T-Mobile.

Reply

Wrong Color iPhone 14 Pro Max

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up