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Iphone 12 screen is black

my Iphone 12 screen is black; how do I get it to turn back on?


iPhone 12

Posted on Sep 28, 2022 7:01 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 28, 2022 7:04 AM

Three basic troubleshooting steps to perform:


A) Check your battery status in Settings>Battery>Battery Health>Maximum capacity. If it is close to 82-80%, have it replaced.


B) Try a "forced" restart of your device using these instructions:--> Force restart iPhone – Apple Support


C) If the issue persists, something could have gone wrong during the latest update procedure.

I would try to install a fresh copy of iOS/iPadOS. To do this, create a full backup of your iPhone/iPad (1), then restore it to factory settings (you need a computer to perform this step) and, in the end, set it up as new (2).

When done, restore data from your previously made backup (3).

Follow the instructions provided in these support articles:

(1) How to back up your iPhone, iPad, and iPod touch – Apple Support

(2) Restore your iPhone, iPad, or iPod to factory settings – Apple Support

(3) Restore your iPhone, iPad, or iPod touch from a backup


If the issue still persists, contact Apple Support directly using this link:--> Get Support or, even better, make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio


(*) You can do it:

1 reply
Question marked as Top-ranking reply

Sep 28, 2022 7:04 AM in response to CarrieR72

Three basic troubleshooting steps to perform:


A) Check your battery status in Settings>Battery>Battery Health>Maximum capacity. If it is close to 82-80%, have it replaced.


B) Try a "forced" restart of your device using these instructions:--> Force restart iPhone – Apple Support


C) If the issue persists, something could have gone wrong during the latest update procedure.

I would try to install a fresh copy of iOS/iPadOS. To do this, create a full backup of your iPhone/iPad (1), then restore it to factory settings (you need a computer to perform this step) and, in the end, set it up as new (2).

When done, restore data from your previously made backup (3).

Follow the instructions provided in these support articles:

(1) How to back up your iPhone, iPad, and iPod touch – Apple Support

(2) Restore your iPhone, iPad, or iPod to factory settings – Apple Support

(3) Restore your iPhone, iPad, or iPod touch from a backup


If the issue still persists, contact Apple Support directly using this link:--> Get Support or, even better, make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio


(*) You can do it:

Iphone 12 screen is black

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