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Level 1

5 points

Unresponsive top half of screen on iPhone 12

Why won’t my screen work? It’s about 2/3 of my screen from the top down does not respond to touch. No drops or damage to phone

Posted on Sep 28, 2022 9:40 AM

Top-ranking reply

Level 9

56,173 points

Posted on Sep 28, 2022 9:51 AM

If your screen is too sensitive or responds intermittently to touch:

Restart your iPhone or iPad.
Make sure that your screen is clean and free of any debris or water.
Disconnect any Lightning or USB-C accessories. If your screen works after removing an accessory, try using a different outlet, cable, or charger.
Remove any cases or screen protectors.

If part of your screen doesn't respond, responds intermittently, or responds even when it's not touched, I recommend service.

Service Checklist:

Click ▶︎ Start a Service Request. ⚛️

Need more help?

Click ▶︎ Check Repair Status. 🔧

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