How long after shipping should my iPad arrive?

I ordered an iPad, a magic keyboard, an apple pencil and a free a gift card or something a little over a week ago. The magic keyboard was delivered smoothly the other day and by that time i had been charged for all of the products i ordered. Then I was informed there was some sort of payment issue (which doesn’t make sense) and then they gave me all my money back :/ BUT the iPad and Apple Pencil are still “preparing to ship” and the delivery date was yesterday. I talked to an apple representative and he tells me “everything is fine, you will be charged when the item ships”. Frankly i don’t believe this because the money isn’t “pending” in my account right now. It’s usable money and I know apple won’t ship me a device for free. What do I do?