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User profile for user: bee61
bee61 Author
User level: Level 1
11 points

"Software update is required to connect to your iOS device" and "Can't install" error

Catalina 10.15.7 on Mac Mini late 2012 (dual core I5), IOS 15.7 (iPhone SE g.3)


I get the message when I attach via USB and select install. I get the error "Can't install on..." I had read that there was an IOS update to address this, but I updated to 15.7 and still same thing. Do I need IOS 16 (hope not)? This is keeping me from re-establishing the trust between the two devices, so passwords are not syncing.


My iPhone does not show up in Finder (yes, I have show devices, USB, CD's turned on); however I DO see it in System Information:


 Product ID: 0x12a8

  Vendor ID: 0x05ac (Apple Inc.)

  Version: 12.08

... [personal info excluded]

  Speed: Up to 480 Mb/s

  Manufacturer: Apple Inc.

  Location ID: 0x14400000 / 6

  Current Available (mA): 500

  Current Required (mA): 500

  Extra Operating Current (mA): 1600

  Sleep current (mA): 2100


Any ideas how to get the usb connection to work?

Mac mini, macOS 10.15

Posted on Sep 28, 2022 10:08 AM

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User profile for user: John Galt
John Galt
User level: Level 10
146,336 points

Posted on Sep 30, 2022 8:26 AM

It appears to be a bug affecting macOS, iOS, or both: Installation failed can't install the software - A software update is required to connect to [iPhone] - Apple Community


Try those suggestions, but we may just have to wait for Apple to address it in a macOS update yet to be released: Update macOS on Mac - Apple Support

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User profile for user: John Galt
John Galt
User level: Level 10
146,336 points

Sep 30, 2022 8:26 AM in response to bee61

It appears to be a bug affecting macOS, iOS, or both: Installation failed can't install the software - A software update is required to connect to [iPhone] - Apple Community


Try those suggestions, but we may just have to wait for Apple to address it in a macOS update yet to be released: Update macOS on Mac - Apple Support

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User profile for user: green500
green500
User level: Community Specialist

Sep 30, 2022 6:18 AM in response to bee61

Hello bee61,


Welcome to Apple Support Communities. 


Did you follow the steps in the support article that brought you to us? The steps in the support can help you resolve your issue. You will need to update the macOS version to be able to connect your iPhone to your Mac.


Let us know if you have further questions.


Take care.

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"Software update is required to connect to your iOS device" and "Can't install" error

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