I've been having problems with my HP printer that's attached to network. So I called HP and they entered my computer remotely and found a trojan in my network. He said the only way to get rid of it was to buy an expensive Norton anti virus. Am I being scammed?
iMac 24″, macOS 11.6
You have been scammed
There is ZERO chance that any *.exe virus can infect your Mac.
The fact that a remote tech accessed your machine and told you this tells me that either the tech didn't know what he was talking about (was he actually from HP?), or that its part of an orchestrated scam where malicious actors trick users into giving access to their systems under the guise of 'support', only to find they either infect your system with more malware, or they steal your data while they 'fixing' your problem.
either way, 100% DO NOT send this tech support person ANY money. You do NOT need Norton Security on your Mac. Even if you did, you could go and buy it from a retail store NOT via some sketchy tech support.
If you're still on the phone with them. hang up now.
You have been scammed
There is ZERO chance that any *.exe virus can infect your Mac.
The fact that a remote tech accessed your machine and told you this tells me that either the tech didn't know what he was talking about (was he actually from HP?), or that its part of an orchestrated scam where malicious actors trick users into giving access to their systems under the guise of 'support', only to find they either infect your system with more malware, or they steal your data while they 'fixing' your problem.
either way, 100% DO NOT send this tech support person ANY money. You do NOT need Norton Security on your Mac. Even if you did, you could go and buy it from a retail store NOT via some sketchy tech support.
If you're still on the phone with them. hang up now.
My guess is that they called you and said they were from HP, right?
That's a common scam, and it tricks people into thinking they're you're to a trusted entity, when in reality they're just tying to sweet-talk you into paying them for some "necessary" software to "fix" their computer.
Unfortunately, it's convincing enough that they get enough people to bite to make it worth their while :(
patnelson wrote:
I was connected through HP, I think!
No. That was part of the scam. HP was not involved.
Thank you so much! He even sent me the link to buy Norton for $299 so he could remove it for me. I was connected through HP, I think!
I was told I have a csrss.exe trojan on my Mac and need to buy Norton
