i recently bought a lightning cable charger made by apple which was working perfectly until now. it displays my phone as charging how ever this charge isn’t increasing but actually decreasing. i charged my phone over night and when i turned it on this morning it said it was only on 1 percent.
iPhone 8, 15
Hello phoenix185,
We understand that you're having some difficulty charging your iPhone. Is that correct? If so, we recommend the steps in this article: If your iPhone or iPod touch won't charge - Apple Support
Once you click and open the link, please read through and complete the steps in the section titled "If your device charges slowly or won’t charge."
Follow these steps and try again after each:
1) Check your charging cable and USB adapter for signs of damage, like breakage or bent prongs. Don't use damaged accessories.
2) Use a wall power outlet and check for firm connections between your charging cable, USB wall adapter, and wall outlet or AC power cable, or try a different outlet.
3) Remove any debris from the charging port on the bottom of your device, then firmly plug your charging cable into your device. If the charging port is damaged, your device probably needs service.
4) Let your device charge for a half hour.
5) If your device is still unresponsive, force restart your device:
iPhone 8 or later and iPhone SE (2nd generation): Press and quickly release the volume up button. Press and quickly release the volume down button. Press and hold the side button until the Apple logo appears.
iPhone 7, iPhone 7 Plus, and iPod touch (7th generation): Press and hold both the side (or top) button and the volume down button until the Apple logo appears.
iPhone 6s or earlier, iPhone SE (1st generation), and iPod touch (6th generation) or earlier: Press and hold both the side (or top) button and the Home button until the Apple logo appears.
6) Let your device charge for another half hour.
We recommend the steps above because they will help you to troubleshoot the charging issue on your iPhone.
Post back if you still have problems after working through the steps in the link above.
Thanks for using the Apple Support Communities.
Cheers!
Hello phoenix185,
We understand that you're having some difficulty charging your iPhone. Is that correct? If so, we recommend the steps in this article: If your iPhone or iPod touch won't charge - Apple Support
Once you click and open the link, please read through and complete the steps in the section titled "If your device charges slowly or won’t charge."
Follow these steps and try again after each:
1) Check your charging cable and USB adapter for signs of damage, like breakage or bent prongs. Don't use damaged accessories.
2) Use a wall power outlet and check for firm connections between your charging cable, USB wall adapter, and wall outlet or AC power cable, or try a different outlet.
3) Remove any debris from the charging port on the bottom of your device, then firmly plug your charging cable into your device. If the charging port is damaged, your device probably needs service.
4) Let your device charge for a half hour.
5) If your device is still unresponsive, force restart your device:
iPhone 8 or later and iPhone SE (2nd generation): Press and quickly release the volume up button. Press and quickly release the volume down button. Press and hold the side button until the Apple logo appears.
iPhone 7, iPhone 7 Plus, and iPod touch (7th generation): Press and hold both the side (or top) button and the volume down button until the Apple logo appears.
iPhone 6s or earlier, iPhone SE (1st generation), and iPod touch (6th generation) or earlier: Press and hold both the side (or top) button and the Home button until the Apple logo appears.
6) Let your device charge for another half hour.
We recommend the steps above because they will help you to troubleshoot the charging issue on your iPhone.
Post back if you still have problems after working through the steps in the link above.
Thanks for using the Apple Support Communities.
Cheers!
lightning cable not charging phone.
