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not-far Author

Level 1

4 points

Menu scrolling away on it's own every time I try to click

I'm on the screen where I was going to choose the country/region to move my account to, but the list keeps scrolling away every time I click on a country. It's frustrating, I must add. I'd rather having it not loaded up…

This only happens in this particular menu, I recorded it here:

https://www.youtube.com/shorts/yW8BdDAdW6E

iPhone 13 Pro Max, iOS 16

Posted on Sep 29, 2022 10:11 AM

Top-ranking reply

Lee_ms

Community Specialist

Posted on Oct 1, 2022 11:08 AM

Hi not-far,

Do you have any protective film on the device that might be interfering with your ability to touch the screen? If not, you may want to try restarting the device. Sometimes that will clear up minor software issues.

If the issue continues we'd recommend reaching out for support here: Get Support

Take care.

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Menu scrolling away on it's own every time I try to click

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