purchased new release movie but it isnt working

purchased new release movie on apple tv but it isn't working - Ive been billed and the charge went through

Posted on Sep 29, 2022 2:03 PM

Similar questions

NFL + Premium not working on apple tv 4k I am a subscriber to the $79.99 NFl + Premium plan and it has recently stopped working on my Apple TV 4k. When you try to click on an old game to watch it directs me to a screen to purchase NFL + and Premium. On this screen it acknowledges my current plan is the $79.99 plan but nothing associated with that plan will play. I have tried logging out of the app and logging back in. I have also tried deleting the app and re-installing it and logging in again and even attempted to restore purchase. Also I have given the apple tv 4k multiple power cycles while trying all of this. After resetting my password on the mobile app my account will play all of the content on my phone but it is not working on the apple tv 4k. Can someone help me fix this? Also attached is a screen shot from my 4k apple tv. Thanks, Allen
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1 reply

Urquhart1244

Level 10

146,878 points

Sep 29, 2022 3:28 PM in response to jabmaguire

On what device did you purchase? Is that the same device on which you tried to watch?

What happens when you tried to watch? Do you get an error message? What does it say?

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purchased new release movie but it isnt working

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