You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I was unable to use my wifi connection to update my ios

Why I can't use Wi-Fi access for connection and was unable to update my ios software?

iPhone 7, iOS 14

Posted on Sep 29, 2022 6:40 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 29, 2022 9:51 PM

Check your WiFi Router / Modem for --> Recommended settings for Wi-Fi routers and access points ...


For your Internet connection.

  • Over Cellular: contact your Carrier (Cellular Service Provider). The agency who issued the SIM to you
  • Over WiFI: Contact your ISP (Internet Service Provider), the agency who provided the Internet Service on your Modem/Router to you


However --> Connect iPhone to the Internet - Apple Support


2 replies
Question marked as Top-ranking reply

Sep 29, 2022 9:51 PM in response to steady242

Check your WiFi Router / Modem for --> Recommended settings for Wi-Fi routers and access points ...


For your Internet connection.

  • Over Cellular: contact your Carrier (Cellular Service Provider). The agency who issued the SIM to you
  • Over WiFI: Contact your ISP (Internet Service Provider), the agency who provided the Internet Service on your Modem/Router to you


However --> Connect iPhone to the Internet - Apple Support


Sep 29, 2022 10:09 PM in response to steady242

steady242 Said:

"I was unable to use my wifi connection to update my ios: Why I can't use Wi-Fi access for connection and was unable to update my ios software?"

-------


Use a Computer and Ethernet:

Start with attempting an update through use of a computer. If you cannot use Wi-Fi, then use Ethernet.  See my User Tip: Update your iPhone Using a Computer - User Tip. On the computer, you would connect it through Ethernet, going directly into your router. For a Mac (or PC) that does not have Ethernet, this would be the adapter to use: Belkin USB-C to Gigabit Ethernet Adapter - Apple. If you get the same error, the model is likely just not compatible.

I was unable to use my wifi connection to update my ios

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.