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Masondolor Author

Level 1

4 points

Unable to use Face ID on my iPhone

My iPhone XS Max is saying ‘There’s an issue with your iPhone’s ability to use FaceID’ what does that mean and it’s on iOS version 15.7

[Re-Titled by Moderator]

iPhone XS Max, iOS 15

Posted on Sep 30, 2022 7:54 AM

Top-ranking reply

Smilin-Brian

Level 9

56,305 points

Posted on Sep 30, 2022 8:48 AM

Follow these steps, testing after each step:

If that didn’t work, then it could be a hardware issue.

According to Apple:

Using diagnostics available in iOS 14.6 or later, Apple has detected an issue with your TrueDepth camera that might cause it to not function as expected. The TrueDepth camera contains lasers, which might be disabled for safety reasons if the device malfunctions or is damaged. This won't prevent you from using your iPhone or iPad, but until your iPhone or iPad is updated or serviced, you might not be able to use Face ID, Animoji, Memoji, and some other features that use the front camera.

As a result, I recommend service.

Service Checklist:

Click ▶︎ Start a Service Request. ⚛️

Need more help?

Click ▶︎ Check Repair Status. 🔧

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Unable to use Face ID on my iPhone

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