I have put my serial number from my Apple TV remote, but your. system doesn't find it .... the number is DL***7FC ... the remote has been determined by Best Buy support that it is bad. I can you help? Thanks
[Edited by Moderator]
Apple TV 4K
Realize that no one here on these forums is an Apple employee and Apple does not monitor these forums. These forums are not Apple Support. They are user to user and we are just users like yourself attempting to help one another.
You don't say what you need help with but can we assume you would like to get the remote replaced? If so get in touch with Apple Support by clicking the Get Support link at the top right ofd this page IF the remote is under warranty. If not under warranty click on the link provided by @muguy to purchase a new one.
Apple TV remote serial number not recognized
