iMessage failing after phone and number change
I have managed to change my iMessage phone number following a port however
nothing works on iMessage .
imessage activation an error occurred
anyone had the same issue ?
iPhone 7, iOS 14
Question marked as
User profile for user:
ShannonM1
User level:
Community Specialist
Hello Eddyedmunds,
We'd recommend that you review the following to make sure everything is still set up properly: If you can’t turn on or sign in to iMessage or FaceTime - Apple Support
Check your device settings
- Make sure that you’re connected to a cellular data or Wi-Fi network.
- If you're using an iPhone, you need SMS messaging to activate your phone number with iMessage and FaceTime. Depending on your carrier, you might be charged for this SMS.
- Go to Settings > General > Date & Time and make sure that your time zone is set correctly.
Turn off and restart iMessage and FaceTime
- Go to Settings > Messages and turn off iMessage.
- Go to Settings > FaceTime and turn off FaceTime.
- Restart your device:
4. Turn iMessage and FaceTime back on.
Still not activated after a day?
It might take up to 24 hours to activate iMessage and FaceTime. If the issue continues after 24 hours, follow these steps:
- Make sure that your device has the latest version of iOS or iPadOS.
- If you're using an iPhone, contact your carrier to make sure that you can send and receive SMS messages.
- Make sure you can send and receive SMS. If a prompt appears stating "Your carrier may charge for SMS messages used to activate FaceTime and iMessage", tap "OK" to allow possible SMS charges.
- Contact Apple Support.
Thanks!