My iPad shows the lightening bolt indicating it is charging but the battery doesn’t charge

Hello Beckyjtaylor,

It looks like you've had the opportunity to look at the related article above: If your iPad won't charge - Apple Support

Since that still persists after a force restart, you'll want to take the following additional steps:

• Use a different power adapter or a different charging cable. If you don’t have those, contact Apple Support.

• Make sure that your iPad isn't too hot or too cold. Learn about keeping your iPad within acceptable operating temperatures.

Should that still persist, you'll want to reach out to Apple Support so they can look into your options further: Contact - Official Apple Support

Take care.

Try other known good, compatible power/charging cables and/or other known good 18 or 20W power/charging adapter blocks to test for current cable and/or power/charging block failures.

Power/charge cables and/or power/charge adapter blocks can AND DO fail at any time for any reason.

If no spare power/charging cables or power/charging adapter blocks or NO joy on getting this iPad charging, you can purchase new cables and power/charging blocks from your nearest, “local” Apple Store location or from Apple's own Website.

OR

Purchase new, third party Apple MFi ( Made for iOS devices ) certified power/charging cable and adapter block, from online retail, mobile device sellers, to test with, in order to determine that your existing power/charging cables and adapter block is bad/faulty.

OR, if no success with brand new power/charging cables and/or power/charging adapter blocks,

You may need to use the “Get Support” link, at the top far upper right hand corner of every Apple Support Community Webpage, and make an appointment for your nearest, local Apple Store and bring your iPad and charging cable and adapter block, to the appointment, for Apple employees to test/diagnose and options presented to you.

Best of Luck to You!