Family Sharing Payment not updating for family members

Great to see that Apple support does NOT read the question.

I am having the same issue as above. I have changed the payment method for our Apple ID, and it is not showing in the family sharing accounts.

So the question is NOT: how to change payment method, but how de we get this updated for the rest of the family who now cannot make purchases….

An answer would be helpful, as there is nothing on any of the support sites…

M

I am having the exact same problem. I updated expiration date of credit card, but family members could still not make purchases because their devices still thought it was expired. I added a new card as family sharing organizer and deleted the old card. Family members still see the old card and cannot make purchases. I have tried logging family member out of iCloud and back in with out any success.

What to do?!

Same problem for me. Payment method not updating for family members. Would be good to get a sensible reply from apple support. READ THE QUESTION, YOU ROBOTS

I did the same exact thing today as well and it too resolved the issue.

I did not restart my daughters iPhone, but when she tried to make a purchase I had to enter the credit card CVC code on her phone. That seemed odd since I had just verified it on my phone earlier in the day. And the point of shared payment is that a child would not need to enter any credit card info.

We also had to cancel a Roblox subscription on her phone and restart it in order for the new credit card to be used by the subscription.

I turned off the shared payment method. This cleared the old credit card from my spouse’s account. Then turned payment sharing back on. My card hasn’t appeared under the family’s payment methods yet but I’m hoping this equivalent to switching off at the mains might work.

I have a similar problem where I left my family plan because it was forcing me to use my families payment plan instead of letting me use my own card. I tried leaving the plan but it is still trying to get me to use my families payment plan even though I am no longer in the plan.

I also had this problem and solved it my turning off Purchase Sharing and turning it back on. I notice that the Purchase Sharing screen looks a bit different afterwards so I guess Apple has changed something there without testing how it affects existing users.

Same exact problem, tried lots of things still not working. Discouraging to see Apple Support is not even reading the question before their unhelpful reply and not reacting to multiple upset customers pointing this out.

This is not the answer to the question. I'm having the same issue, that is my wife has updated the card used for the family but it does not update for me.

Apparently noone is checking back from support if the answer was helpful seeing the large number of unanswered posts.

Hey there, and welcome to Apple Support Communities lisa-marie67,

We can certainly understand your concern and can help provide some insight.

We recommend checking out these steps on how to manage your payment methods and see if everything matches up on your side.

" How to change your payment method on your iPhone, iPad, or iPod touch

1. Open the Settings app.
2. Tap your name.
3. Tap Payment & Shipping. You might be asked to sign in with your Apple ID.
4. From here, you can do these things:

Add a payment method — Tap Add Payment Method.

• Update a payment method — Tap the payment method, then edit your information. You might need to enter the security code that's printed on your credit or debit card. If you use the card with Apple Pay, go to the Wallet app to edit the card information.
• Remove a payment method — Tap Edit, tap the red Delete button, then tap Remove. If you have an unpaid balance, have subscriptions including an iCloud storage plan, or you use purchase sharing, you can't remove all payment methods. Learn how to remove all payment methods.
• Change the order of your payment methods — Tap Edit, then drag the move order icon .* "

For additional information, check out this link: Change, add, or remove Apple ID payment methods - Apple Support

Kindest regards!

Hi, like I mentioned before I had the same problem. Yesterday I turned off the shared payment method and turned it back on. Then I restarted my daughter’s phone and it worked. Try that.

I'm having the same problem, I've tried all sorts of things, most recently trying to update IOS on my family's member phone, doesn't work.

Important to get solution as soon as possible.

i finally called apple support. The first guy didn’t know how to fix it but he put us through whit someone that worked longer in the company. First he couldn’t fined the problem and then the connection was broken but he called back. We started the process again and miraculously the card was pushed through. But the guy said while he was calling me back he had pushed a refresh button he never event used before but maybe that was what helped. So maybe call apple support and ask if they can push the refresh button on your account?

I had the same issue. Resolved the problem by signing the Apple ID out of the device. Kept all data. Resigned in with the affected Apple ID. Merged data. Payment info was then updated. Hope this helps

Please review this answer support, not answering the question.