When I touch the buttons on my phone, nothing happens. I’m not locked out and I can use my key pad to enter the passcode, but I can’t open any apps.

When I touch the buttons on my phone, nothing happens. I’m not locked out and I can use my key pad to enter the passcode, but I can’t open any apps.

iPhone 12

Posted on Oct 1, 2022 8:51 AM

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Question marked as Top-ranking reply

Posted on Oct 1, 2022 11:02 PM

Hi, and Welcome to the Apple Community.


Apple Support has an article online that may help:

What to do: If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open - Apple Support

Eg: Restart your device

Check for updates, if your iOS is not up to date


If that has't worked, try a forced restart: Force restart iPhone - Apple Support


All the best :-)

1 reply
Question marked as Top-ranking reply

Oct 1, 2022 11:02 PM in response to Pleaseneed

Hi, and Welcome to the Apple Community.


Apple Support has an article online that may help:

What to do: If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open - Apple Support

Eg: Restart your device

Check for updates, if your iOS is not up to date


If that has't worked, try a forced restart: Force restart iPhone - Apple Support


All the best :-)

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When I touch the buttons on my phone, nothing happens. I’m not locked out and I can use my key pad to enter the passcode, but I can’t open any apps.

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