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Level 1

4 points

Touch ID not working after Monterey 12.6 update

I have a 2020 MacBook Air that recently finished the Monterey 12.6 update, now the Touch ID no longer works. Ive tried restarting, reseting my SMC, and de-enrolling my previous finger prints. Now when I try to re-enroll my finger prints, it immediately says that enrollment has failed. Help!

MacBook Air 13″, macOS 12.6

Posted on Oct 1, 2022 3:59 PM

Best reply

leroydouglas

Community+ 2024

Level 10

184,290 points

Posted on Oct 2, 2022 5:55 AM

clrahim wrote:

I have a 2020 MacBook Air that recently finished the Monterey 12.6 update, now the Touch ID no longer works. Ive tried restarting, reseting my SMC, and de-enrolling my previous finger prints. Now when I try to re-enroll my finger prints, it immediately says that enrollment has failed. Help!

On an Intel Mac —

You can try both —

Try resetting the SMC Reset the SMC of your Mac - Apple Support

Try resetting NVRAM/PRAM Reset NVRAM on your Mac - Apple Support

(get at least two-three rounds of the chimes when holding the NRAM Reset)

ref: If Touch ID isn't working on your Mac - Apple Support

no insight or resolve—

Call Customer Support (800) MY–APPLE (800–692–7753)

or on line Apple Support

or call AppleCare Support at 1-800-APLCARE (800-275-2273)

Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.