You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

clrahim Author

Level 1

4 points

Touch ID not working after Monterey 12.6 update

I have a 2020 MacBook Air that recently finished the Monterey 12.6 update, now the Touch ID no longer works. Ive tried restarting, reseting my SMC, and de-enrolling my previous finger prints. Now when I try to re-enroll my finger prints, it immediately says that enrollment has failed. Help!

MacBook Air 13″, macOS 12.6

Posted on Oct 1, 2022 3:59 PM

Top-ranking reply

leroydouglas

Community+ 2024

Level 10

189,138 points

Posted on Oct 2, 2022 5:55 AM

clrahim wrote:

I have a 2020 MacBook Air that recently finished the Monterey 12.6 update, now the Touch ID no longer works. Ive tried restarting, reseting my SMC, and de-enrolling my previous finger prints. Now when I try to re-enroll my finger prints, it immediately says that enrollment has failed. Help!

On an Intel Mac —

You can try both —

Try resetting the SMC Reset the SMC of your Mac - Apple Support

Try resetting NVRAM/PRAM Reset NVRAM on your Mac - Apple Support

(get at least two-three rounds of the chimes when holding the NRAM Reset)

ref: If Touch ID isn't working on your Mac - Apple Support

no insight or resolve—

Call Customer Support (800) MY–APPLE (800–692–7753)

or on line Apple Support

or call AppleCare Support at 1-800-APLCARE (800-275-2273)

Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.