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ADel2018 Author

Level 1

8 points

I upgraded my MacBook to OS Monterey. When I download movies to the new Apple TV app they won't play. The icon just spins and spins. I have shutdown numerous times but still nothing works.

None of my previously downloaded movies will play in the Apple TV app on my MacBook. It shows them there and shows as downloaded but the icon spins and spins. I have had to force quit each time to get out of the Apple TV App.

MacBook Pro

Posted on Oct 2, 2022 7:50 AM

Best reply

Urquhart1244

Community+ 2024

Level 10

139,906 points

Posted on Oct 3, 2022 6:39 AM

For macOS troubleshooting, try these:

How to use safe mode on your Mac - Apple Support. ‘Safe mode’ can help you to determine whether an issue is caused by software that loads as your Mac starts up.
How to test an issue in another user account on your Mac - Apple Support. If an issue stops happening when you log out of your macOS user account and log in with another, the issue could be related to the files or settings in your user account.

Let us know the results of these tests.

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I upgraded my MacBook to OS Monterey. When I download movies to the new Apple TV app they won't play. The icon just spins and spins. I have shutdown numerous times but still nothing works.

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