I-Pad Can't Connect When I try to Sign In

Question

I-Pad Can't Connect When I try to Sign In

When I go to Settings on my I-Pad Mini, there is no button to turn off I-Messages and no button for Facetime either. It asks me to sign in with my Apple ID, which I do, and then it just "thinks" for a long time, and a message pops up saying I was unable to connect. My Wi-Fi is working and I have no problem sending other messages. I don't know what the problem is! I have looked at the instruction page on this site but it was not able to help me.

iPad mini 4, iPadOS 15

Posted on Oct 2, 2022 5:59 PM

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Answer 1

Oct 4, 2022 5:27 PM in response to marytheswimmom

Thank you, Alex Han! I downloaded the latest version of IOS and I was able to connect and get I-Messages and Facetime working again! Your instructions were very helpful. Obviously, I'm not technologically astute and your help is much appreciated.

marytheswimmom

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Answer 2

Alex_Han

Community Specialist

Oct 4, 2022 9:36 AM in response to marytheswimmom

Hi marytheswimmom,

If you'd like help with signing into iMessage and FaceTime with your Apple ID, you might find this useful.

It looks like you've had the chance to review If you can’t turn on or sign in to iMessage or FaceTime, but let's double-check the information in that link. Have you had the chance to try the steps below? They will help you to resolve this issue.

Still not activated after a day?

It might take up to 24 hours to activate iMessage and FaceTime. If the issue continues after 24 hours, follow these steps:

1. Make sure that your device has the latest version of iOS or iPadOS.

2. Contact Apple Support.

If the issue continues, then let the community know what version of iPadOS you’re currently running.

We hope that helps with your question and take care!

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Answer 3

Oct 4, 2022 5:33 PM in response to marytheswimmom

Hey marytheswimmom,

We’re glad to hear the issue has been resolved, don’t hesitate to reach back out to the community if you have any other questions or concerns.

Take care.

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I-Pad Can't Connect When I try to Sign In

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